Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

1. Introduction

GetGreenr Pte. Ltd. ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our website (https://getgreenr.com , www.getgreenr.com) and related services (collectively, the "Service").

This Policy is intended to comply with the Singapore Personal Data Protection Act 2012 (PDPA). By interacting with our Service, submitting your information to us, or otherwise providing personal data, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data for the purposes described herein.

The types of personal data we may collect include, but are not limited to, your contact information, transaction details, and device or usage data, as further described below.

2. Personal Data We Collect

2.1 Information You Provide Directly

We collect personal data that you voluntarily provide when using our Service. Such data may include, but is not limited to:

  • Account Information: Name, email address, phone number, and securely stored authentication credentials (e.g. encrypted passwords)
  • Profile Information: Address, postal code, and preferred contact method
  • Transaction Information: Details relating to your purchases or sales on our platform, including order details, payment-related information, and transaction history
  • Device Information: Details about electronics you wish to trade in, including brand, model, condition, and unique device identifiers (such as serial numbers or IMEI numbers)
  • Appointment Information: Scheduling preferences, availability, and location preferences (for device collection or inspection)
  • Communication Data: Messages, inquiries, feedback, and correspondence with us or our authorised vendors (“Vendors”)
2.2 Information Collected Automatically

When you access or interact with our Service, we may collect certain information automatically through the use of cookies and similar technologies. This information helps us operate, improve, and secure our Service. Such information may include, but is not limited to:

  • Device Data: IP address, browser type, operating system, device type, and general device identifiers
  • Usage Data: Pages visited, features used, time spent on pages, click patterns, and referring or exit pages
  • Location Data: General geographic location derived from your IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies used to enhance user experience, analyse usage, and support our operations
2.3 Information from Third Parties

We may receive personal data about you from third parties in connection with your use of our Service. Such data may include, but is not limited to:

  • Vendors: Information relating to transactions facilitated through our platform, including order or trade-in status, appointment attendance, device inspection results, fulfilment updates, and feedback or dispute information
  • Service Providers: Information from third-party providers that support our operations, such as payment processors, analytics providers, and customer support tools, which may include transaction confirmations, usage insights, or customer service interactions. These providers process data on our behalf
  • Social Media Platforms: If you choose to register, log in, or link your account through a social media platform, we may receive certain profile information (such as your name and email address) in accordance with your settings on those platforms

 

3. How We Use Your Personal Data

We use your personal data for the following purposes:

3.1 Service Provision
  • Create and manage your account
  • Facilitate the buying and selling of devices through our platform
  • Process transactions, including orders, payments, and refunds
  • Arrange and manage appointment bookings with Vendors (for trade-ins or inspections)
  • Connect you with appropriate Vendors based on your device, preferences, and location
  • Enable Vendors to fulfil orders, deliveries, or device collection
  • Track and manage the status of your transactions and appointments
  • Communicate confirmations, reminders, and service updates
3.2 Communication
  • Send service-related notifications and updates
  • Respond to your inquiries and provide customer support
  • Send marketing and promotional communications (where you have provided consent and with the option to opt out at any time)
  • Provide price estimates, offers, and market-related information
3.3 Improvement and Analytics
  • Analyse usage patterns and user behaviour to improve our Service
  • Develop new features, products, and services
  • Conduct research and analytics on user preferences and trends
  • Monitor and evaluate the performance and effectiveness of our platform
3.4 Legal and Security
  • Comply with applicable laws and regulatory requirements
  • Detect, prevent, and investigate fraud, abuse, or illegal activities (including verification of device ownership using identifiers such as IMEI or serial numbers)
  • Enforce our Terms and Conditions and other policies
  • Protect the rights, property, and safety of GetGreenr, our users, and Vendors
  • Respond to lawful requests from public authorities, including law enforcement
3.5 Business Operations
  • Facilitate Vendor matching and marketplace operations
  • Perform quality assurance, training, and service monitoring
  • Maintain internal records and support administrative, financial, and operational processes


4. How We Share Your Personal Data

4.1 With Vendors

We may share relevant personal data with our authorised vendors (“Vendors”) to facilitate transactions and enable the provision of services through our platform. We only share personal data that is necessary for the specific purpose for which it is collected. Depending on how you use our Service, the personal data shared with Vendors may include:

For buyback or trade-in services:

  • Your name and contact information (shared after appointment confirmation)
  • Device information, including brand, model, condition, and device identifiers such as serial numbers or IMEI numbers
  • Appointment scheduling details
  • General location information required to facilitate appointment coordination and device inspection

For purchases and marketplace transactions:

  • Your name, contact information, and delivery address
  • Order details and transaction-related information necessary for fulfilment, delivery, and after-sales support

Vendors use the personal data shared with them solely for the purpose of fulfilling the relevant transaction, including arranging appointments, processing trade-ins, fulfilling orders, or delivering products. Vendors are independent third parties and are responsible for their own handling of personal data in accordance with applicable laws and their respective privacy policies.

4.2 With Service Providers

We may share personal data with third-party service providers who assist us in operating, maintaining, and improving our Service. These service providers act on our behalf and are contractually required to protect your personal data and process it only in accordance with our instructions. Such service providers may include:

  • Cloud hosting and data storage providers who store and secure our platform data
  • Communication providers who facilitate email, SMS, and other service-related communications
  • Analytics and performance monitoring providers who help us understand usage patterns, improve our Service, and enhance user experience
  • Customer support platforms that assist in managing and responding to user inquiries
  • Payment processing providers who process payments for transactions on our platform. We do not store full payment card details, and payment information is handled directly by these providers

These service providers are only given access to the personal data necessary to perform their specific functions and are not permitted to use it for any other purposes.

4.3 Legal Disclosures

We may disclose your personal data where we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This may include responding to court orders, subpoenas, or requests from public authorities, including law enforcement agencies. We may also disclose personal data where necessary to:

  • Detect, investigate, or prevent suspected fraud, illegal activity, or violations of our Terms and Conditions
  • Protect and defend the rights, property, or safety of GetGreenr, our users, Vendors, or the public

Where reasonable and permitted by law, we will limit disclosure to the minimum amount of personal data required to fulfil the relevant purpose.

4.4 Business Transfers

If GetGreenr undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you (for example, via email or prominent notice on our Service) of any such change in ownership or control and any choices you may have regarding your personal data. We will take reasonable steps to ensure that your personal data continues to be protected in accordance with this Privacy Policy.

4.5 Aggregated Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes. This data is used in a form that does not identify any individual user.

4.6 With Your Consent

We may share your personal data for other purposes not described in this Privacy Policy where we have obtained your specific and informed consent.


5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws, including the Singapore Personal Data Protection Act 2012 (PDPA). After the applicable retention period, we will securely delete or anonymise your personal data so that it can no longer be associated with you. Specifically:

  • Account Data: Retained while your account remains active and for up to 3 years after account closure, after which it will be deleted or anonymised unless required for legal purposes
  • Transaction Data: Retained for up to 5 years for legal, tax, audit, and compliance purposes
  • Communication Records: Retained for up to 2 years after your last interaction with us, unless required for dispute resolution or legal compliance
  • Marketing Data: Retained until you withdraw your consent or for up to 2 years of inactivity (defined as no login or engagement with our Service), whichever occurs earlier
  • Legal Records: Retained for as long as required under applicable laws or for the establishment, exercise, or defence of legal claims

 

6. Your Rights Under PDPA

Under the Singapore Personal Data Protection Act 2012 (PDPA), you may have the right to access, correct, or withdraw consent in relation to your personal data held by us, subject to applicable legal exceptions.

6.1 Access

You may request access to the personal data we hold about you and information on how we have used or disclosed it. In certain cases, we may be unable to provide access where permitted or required by law.

6.2 Correction

You may request correction of any inaccurate or incomplete personal data we hold about you. We may require reasonable evidence to support your request.

6.3 Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you.

6.4 Data Portability / Copy of Data

You may request a copy of the personal data you have provided to us, and we will provide it in a commonly used format where reasonably possible.

6.5 Deletion

You may request deletion of your personal data, subject to our legal, regulatory, and legitimate business retention requirements. We will respond to your requests as soon as reasonably practicable and in accordance with applicable legal requirements, typically within 30 days. To exercise any of these rights, please contact our Data Protection Officer at dpo@getgreenr.com

 

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are designed to support the secure operation of our buyback and marketplace services in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). Such measures may include:

  • Encryption of sensitive data in transit and, where appropriate, at rest
  • Access controls, authentication mechanisms, and role-based permissions
  • Regular security assessments, vulnerability testing, and system monitoring
  • Employee training on data protection and security practices
  • Secure cloud-based infrastructure provided by reputable third-party providers
  • Regular backups and disaster recovery procedures

We also maintain processes to detect, investigate, and respond to suspected security incidents or data breaches. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data using commercially reasonable safeguards, we cannot guarantee absolute security.


8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate, improve, and personalise our Service, and to understand how users interact with our platform in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). Cookies are small text files stored on your device that help us recognise your browser and remember certain information.

8.1 Types of Cookies We Use
  • Essential Cookies: Required for the operation of our Service, including security, authentication, and basic functionality
  • Analytics Cookies: Help us understand how users interact with our Service so we can improve performance and user experience
  • Preference Cookies: Store your settings and preferences to provide a more personalised experience
  • Marketing Cookies: Used to deliver relevant advertising and measure the effectiveness of marketing campaigns

Some cookies may be placed by third-party service providers that assist us with analytics, performance monitoring, or marketing.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. You may also be able to control certain tracking preferences through your device or platform settings. Please note that disabling certain cookies may affect the functionality, performance, or availability of parts of our Service.

 

9. Third-Party Links

Our Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal data.

 

10. Third-Party Links

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will take reasonable steps to delete such information as soon as practicable.

 

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside of Singapore. Where we transfer personal data internationally, we will take reasonable steps to ensure that the receiving organisations provide a standard of protection comparable to that required under the Personal Data Protection Act, and that your data remains protected in accordance with this Privacy Policy.

 

12. Marketing Communications

12.1 Opt-In

We will only send you marketing and promotional communications where you have provided your consent to receive such communications.

12.2 Opt-Out

You may withdraw your consent or unsubscribe from marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us at help@getgreenr.com
  • Updating your communication preferences in your account settings
12.3 Service Communications

You cannot opt out of essential service-related communications, such as transaction updates, appointment confirmations, security alerts, or important administrative notices.

 

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email notification (where appropriate)
  • Displaying a notice on our Service

The “Last Updated” date at the top of this Policy indicates when it was last revised. Your continued use of our Service after any updates constitutes acknowledgement of the revised Policy.

 

14. Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) to oversee our data protection practices and compliance with applicable laws.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of personal data, you may contact:

Data Protection Officer, GetGreenr
Email: dpo@getgreenr.com
Address: 30 Duxton Road, #02-01 S089494

 

15. Complaints

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the:

Personal Data Protection Commission (PDPC)
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg
Hotline: 6377 3131


16. Contact Information

For general inquiries about this Privacy Policy or our Service, please contact:

GetGreenr
Email: help@getgreenr.com

For data protection-related matters, please contact our Data Protection Officer at dpo@getgreenr.com.

 

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy, in accordance with applicable laws, including the Personal Data Protection Act 2012 (PDPA).