Privacy Policy

Effective Date: 1 August 2025

Last Updated: 1 August 2025

1. Introduction

GetGreenr ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.getgreenr.com) and services (collectively, the "Service").

This Policy complies with the Singapore Personal Data Protection Act 2012 (PDPA) and applies to all personal data we collect from you. By using our Service, you consent to the data practices described in this Policy.

2. Personal Data We Collect

2.1 Information You Provide Directly

We collect personal data that you voluntarily provide when using our Service, including:
  • Account Information: Name, email address, phone number, password
  • Profile Information: Address, postal code, preferred contact method
  • Device Information: Details about electronics you wish to trade in (brand, model, condition, serial numbers, IMEI numbers)
  • Appointment Information: Scheduling preferences, availability, location preferences
  • Communication Data: Messages, inquiries, feedback, and correspondence with us or Vendors

    • 2.2 Information Collected Automatically

    When you access our Service, we automatically collect:
  • Device Data: IP address, browser type, operating system, device type, unique device identifiers
  • Usage Data: Pages visited, features used, time spent on pages, click patterns, referring/exit pages
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

    • 2.3 Information from Third Parties

    We may receive information about you from:
  • Vendors: Transaction completion status, appointment attendance, feedback
  • Service Providers: Payment processors, analytics providers, customer support tools
  • Social Media: If you choose to link or login through social media accounts

    • 3. How We Use Your Personal Data

    We use your personal data for the following purposes:

    3.1 Service Provision

  • Create and manage your account
  • Facilitate appointment bookings with Vendors
  • Connect you with appropriate Vendors based on your electronics and location
  • Process and track the status of your appointments
  • Communicate appointment confirmations, reminders, and updates

    • 3.2 Communication

  • Send service-related notifications and updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Provide price estimates and market information

    • 3.3 Improvement and Analytics

  • Analyze usage patterns to improve our Service
  • Develop new features and services
  • Conduct research and analytics on user preferences
  • Monitor and analyze effectiveness of our Service

    • 3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Detect, prevent, and address fraud, abuse, or illegal activities
  • Enforce our Terms and Conditions
  • Protect the rights, property, and safety of GetGreenr, our users, and Vendors
  • Cooperate with law enforcement when required

    • 3.5 Business Operations

  • Facilitate Vendor matching based on your requirements
  • Quality assurance and service monitoring
  • Internal record keeping and administrative purposes

    • 4. How We Share Your Personal Data

    4.1 With Vendors

    We share relevant information with Vendors to facilitate transactions:
  • Your name and contact information (only after appointment confirmation)
  • Device details and condition information
  • Appointment scheduling details
  • General location for appointment arrangement

    • 4.2 With Service Providers

    We share data with third-party service providers who assist us in operating our Service:
  • Cloud hosting and data storage providers
  • Email and SMS communication services
  • Analytics and performance monitoring services
  • Customer support platforms
  • Payment processing services (if applicable)
    • These providers are contractually obligated to protect your data and use it only for the services they provide to us.

    4.3 Legal Disclosures

    We may disclose your personal data when required to:
  • Comply with applicable laws, regulations, or legal processes
  • Respond to court orders, subpoenas, or government requests
  • Investigate suspected fraud, illegal activities, or violations of our Terms
  • Protect our rights, property, or safety, or that of others
  • Cooperate with law enforcement agencies

    • 4.4 Business Transfers

    If GetGreenr undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

    4.5 Aggregated Data

    We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or other business purposes.

    4.6 With Your Consent

    We may share your personal data for other purposes with your explicit consent.

    5. Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Specifically:
  • Account Data: Retained while your account is active and for 3 years after account closure
  • Transaction Data: Retained for 5 years for legal and audit purposes
  • Communication Records: Retained for 2 years after last interaction
  • Marketing Data: Retained until you withdraw consent or after 2 years of inactivity
  • Legal Records: Retained as required by applicable laws and regulations

    • 6. Your Rights Under PDPA

    Under the PDPA, you have the following rights regarding your personal data:

    6.1 Access

    You have the right to request access to the personal data we hold about you and information about how we use it.

    6.2 Correction

    You have the right to request correction of inaccurate or incomplete personal data.

    6.3 Withdrawal of Consent

    You may withdraw your consent for us to collect, use, or disclose your personal data at any time. Note that withdrawal may affect our ability to provide services to you.

    6.4 Data Portability

    You may request a copy of your personal data in a commonly used format.

    6.5 Deletion

    You may request deletion of your personal data, subject to legal requirements for retention.

    To exercise any of these rights, please contact our Data Protection Officer at dpo@getgreenr.com. We will respond to your request within 30 days.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure data storage with reputable cloud providers
  • Regular backups and disaster recovery procedures
    • However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

    8. Cookies and Tracking Technologies

    8.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

    • 8.2 Managing Cookies

    You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

    9. Third-Party Links

    Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.

    10. Children's Privacy

    Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

    11. International Data Transfers

    Your personal data may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with this Policy and applicable laws.

    12. Marketing Communications

    12.1 Opt-In

    We will only send you marketing communications if you have opted in to receive them.

    12.2 Opt-Out

    You can unsubscribe from marketing communications at any time by:
  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at help@getgreenr.com
  • Updating your communication preferences in your account settings

    • 12.3 Service Communications

    Note that you cannot opt out of service-related communications (e.g., appointment confirmations, security alerts).

    13. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
  • Posting the updated Policy on our website
  • Sending an email notification (for material changes)
  • Displaying a notice on our Service
    • The "Last Updated" date at the top of this Policy indicates when it was last revised.

    14. Data Protection Officer

    We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you have any questions, concerns, or complaints about this Policy or our data practices, please contact:

    Data Protection Officer
    GetGreenr
    Email: dpo@getgreenr.com
    Address: 30 Duxton Road, #02-01 S089494

    15. Complaints

    If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

    Personal Data Protection Commission
    10 Pasir Panjang Road
    #03-01 Mapletree Business City
    Singapore 117438
    Website: www.pdpc.gov.sg
    Hotline: 6377 3131

    16. Contact Information

    For general inquiries about this Privacy Policy or our Service, please contact us at:

    GetGreenr
    Email: help@getgreenr.com
    By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.